Política de Viagens Personalizadas

Object and Organization

1. General
1.1 The present contractual terms and conditions herein intend to establish the terms and conditions that will govern the provision of travel services organized by levarTravel (levartravel, Lda), registered in the Commercial Registry Office of Espinho with the single taxpayer number 515 941 263 and RNAVT 9280 in Turismo de Portugal, between levarTravel (levartravel, Lda) and the customer.
1.2 A levarTravel (levartravel, Ltd) is an independent travel agency that enters into contracts with customers interested in its services. All reservations with carriers, hotels and other service providers are subject to the terms and conditions and limits of liability imposed by these carriers, hotel chains and other service providers to whom levarTravel (levartravel, Ltd) uses. levarTravel (levartravel, Lda) is not responsible for any situations such as death, bodily injury, damage and/or loss and/or delay of luggage in the services provided by other service providers mentioned above.
1.3 The present Terms and Conditions are relative to the request made by any citizen, Portuguese or foreign, to levarTravel (levartravel, Lda).
1.4 By hiring the services of levarTravel (levartravel, Lda) you are automatically accepting all the terms and conditions established.

2. Responsibility
The responsibility of levarTravel (levartravel, Ltd) is guaranteed by an insurance of civil liability in the insurance company Tranquilidade and by the Tourism and Travel Guarantee Fund of the Tourism of Portugal, under the terms of the legislation in vigour.

Responsibilities of levarTravel

1. The Booking
The registration in the trip by the client will only be considered valid after: 1) the complete completion of the form available on the website, 2) the payment of a deposit or full of the trip, and 3) the confirmation of the reservation by levarTravel (levartravel, Lda) and written communication (email). After this process, it is mandated to levarTravel (levartravel, Ltd) the autonomy to make the reservations agreed upon when making the planning in agreement with the client, on their behalf and representation, through contact with the service providers. The supply of the same is the responsibility of levarTravel (levartravel, Ltd) or its partners, including carriers, accommodations, travel agencies, among others, according to agreements made.

2. The Price 
The price presented as final by levarTravel (levartravel, Lda) to the client, includes the consultancy services to be paid to levarTravel (levartravel, Lda). In what concerns carriers, accommodation, food, extra activities, travel insurance and others, the final price may change due to changes in costs, such as fuel increases, changes in the rates previously presented, exchange rate changes, tax changes, among others. Whenever there are changes to the price of the trip, and the customer decides to cancel it, he may do so within 15 days from the date of the final invoice. For payments via paypal, a 3% surcharge will be added to the final price. If you proceed with the cancellation request, the customer will not be refunded the reservation deposit. The remaining amount transferred to levarTravel (levartravel, Lda) will have to be applied to another trip with levarTravel (levartravel, Lda).

3. Cancellation or Alteration by levartravel (levartravel, Lda)
3.1 levarTravel (levartravel, Lda) reserves the right to cancel the organized trip, if the minimum number of participants is not reached (detailed in the trip summary), informing the customer in writing of the cancellation within 60 days before the start of the trip. The customer will be refunded the full amount paid to levarTravel (levartravel, Lda), being excluded from this refund any other payments for services purchased by the customer from third parties.
3.2 levarTravel (levartravel, Lda) reserves the right to change or cancel your booking in accordance with operational requirements or circumstances beyond its control.
3.3 levarTravel (levartravel, Lda) will contact the customer in advance in case of change or cancellation of the trip, whenever it is under the control of levarTravel (levartravel, Lda). The customer will be notified at least 60 days before the beginning of the trip, unless for unrelated reasons and out of the control of levarTravel (levartravel, Lda) it is not possible to comply with the established period.
3.4 If the change or cancellation by levarTravel (levartravel, Ltd) is due to force majeure reasons such as war or threat of war, political instability, armed conflicts, riots, serious protests, terrorism, natural disasters (such as fires, public health risk, epidemics, bad weather conditions, floods, earthquakes, typhoons, tsunamis, among others), we will make the refund of the trip to the client, except the expenses incurred by levarTravel (levartravel, Ltd) with some reservations and pre-bookings.
3.5 levarTravel (levartravel, Ltd) will not be held responsible for other costs or travel plans affected by date changes or cancellations.

4. Trip Details and Conditions
4.1 The proposal presented by levarTravel (levartravel, Lda) to the client is valid according to the information that levarTravel (levartravel, Lda) has at its disposal. levarTravel (levartravel, Lda) does not guarantee the confirmation of the items mentioned when it does not have absolute control over them (services provided by other entities).
4.2 The levarTravel (levartravel, Ltd) undertakes to provide the customer a great travel experience, based on own experiences or in-depth research, and according to the information provided when filling out the Contact Form by the client, as well as the (s) subsequent contact (s) between the levarTravel (levartravel, Ltd) and the client to hit details.

5. Responsibility
The amounts transferred to levarTravel (levartravel, Lda) regarding the payment of the signage or remaining budget, can be used by levarTravel (levartravel, Lda) when our team finds more convenient and whenever it feels convenient.

6. Referral Program

6.1 The voucher beneficiary customer must be registered in the personal area of levarTravel (levartravel, Lda);
6.2 The discount voucher is personal. However, the voucher may be endorsed to another person by contacting levarTravel (levartravel, Lda) via email;
6.3 The discount voucher is valid for 12 months from the date of issue;
6.4 The voucher can be discounted by the customer in an online purchase, of one of the levarTravel (levartravel, Lda) organized travel tours;
6.5 Only one voucher can be used per reservation;
6.6 The voucher will only be active, after the recommended customer makes a full purchase of a tour available on the levarTravel (levartravel, Lda) website;
6.7 The voucher will be discounted on the total amount of the purchase price;
6.8 The voucher number attributed will be associated to the identification document number of the beneficiary client, previously registered in the personal area;
6.9 To redeem the voucher, the data entered must coincide exactly with the ID document data (citizen card or passport) of the two clients (i.e. the recommended client and the beneficiary of the voucher), otherwise the voucher will be cancelled;
6.10 The commercial use or sale of vouchers is prohibited and will be sanctioned by levarTravel (levartravel, Lda) with blocking of the tickets and/or compensation claims;
6.11 In case of fraud, attempted deception or suspected other illegal activities, concerning the gift voucher or the redemption of a voucher or a voucher transmission, levarTravel (levartravel, Lda) reserves the right to block the vouchers and cancel the tickets that have been paid for by redeeming these vouchers;
6.12 The discount voucher cannot be replaced by cash or any other good, product and/or service;
6.13 In case the recommended client makes the purchase and later cancels the tour, levarTravel (levartravel, Lda) reserves the right to cancel the voucher and request the respective value from the beneficiary client;
6.14 If the beneficiary customer purchases the voucher and subsequently cancels the tour, the voucher cannot be applied to another trip, and the amount refunded will be in accordance with point 3 of the terms and conditions;
6.15 The levarTravel (levartravel, Lda) "Recomenda a levarT" discount programme cannot be combined with other discount programmes of levarTravel (levartravel, Lda), and the client can only benefit from one of the four discount programmes for each tour. 

7. Group discounts program
7.1 The levarTravel (levartravel, Lda) discounts, called "levarT em Grupo", available for groups of travellers, will only be valid if the booking is made at the same time by all elements of the group;
7.2 The different discount levels of the "levarT em Grupo" program are the following: from 4 to 7 travellers - 2.5% discount per traveller, from 8 to 11 travellers - 5% discount per traveller and from 12 travellers - 7.5% discount per traveller;
7.3 Discounts are only valid if all members of the group are part of the selected travel program on the previously chosen dates;
7.4 In case one of the elements of the group cancels the trip, levarTravel (levartravel, Lda) reserves the right to cancel the discounts to the other members of the group and require the full payment of the tour;
7.5 If one of the members of the group makes the purchase and subsequently cancels the tour, the discount cannot be applied to another trip, and the amount refunded will be in accordance with point 3 of the Customer Responsibilities in these Terms and Conditions;
7.6 If one of the elements of the group wishes to make a change to their reservation, passing it on to another person, it is possible, but if levarTravel (levartravel, Lda) has already had costs associated with the reservation, these will be charged to the client;
7.7 The levarTravel (levartravel, Lda) "levarT em Grupo" discount programme cannot be combined with other discount programmes from levarTravel (levartravel, Lda), and the client can only benefit from one of the four discount programmes for each tour.

8. Premium discounts
8.1 The premium discounts, are intended for customers who are more loyal to our brand, valuing levarTravel (levartravel, Lda) this loyalty with a 50% discount every 5 tours with levarTravel (levartravel, Lda), that is, in the fifth tour, the tenth, the fifteenth, and so on, in a tour that is available on our website, at the customer's choice;
8.2 If the customer activates the discount, and subsequently cancels the tour, levarTravel (levartravel, Lda) allows the customer to use the discount on another tour, being refunded only the amount paid by the customer, and according to point 3 of the Customer Responsibilities in these Terms and Conditions;
8.3 The customer may only cancel one tour, and enjoy the discount at a second opportunity. If he cancels again, levarTravel (levartravel, Ltd) reserves the right to cancel the discount;
8.4 At the end of the fourth tour by the customer, levarTravel (levartravel, Ltd) will contact the customer via email, informing him of the right to the discount, which will be associated with the customer's user on the website of levarTravel (levartravel, Ltd);
8.5 levarTravel (levartravel, Ltd) will only give the discount if the four previous tours have been made by the customer himself;
8.6 The discount referring to the "levarT Premium" program has a maximum validity of 1 year from the moment the customer receives the discount confirmation email from levarTravel (levartravel, Lda);
8.7 The "levarTravel (levartravel, Lda) Premium" discount programme cannot be combined with other discount programmes from levarTravel (levartravel, Lda), and the customer can only benefit from one of the four discount programmes for each tour. 

Customer Responsibilities

1. The Booking
1.1 The customer's reservation is considered confirmed upon receipt of an email from levarTravel (levartravel, Lda) with confirmation of payment of the deposit by the client, within a maximum of 5 working days after filling out the reservation form or the reservation will be cancelled. The remaining amount must be paid by the customer to levarTravel (levartravel, Ltd) within 60 days from the beginning of the reservation, being the customer responsible for sending by email to levarTravel (levartravel, Ltd) the proof of payment. After receiving the email, levarTravel (levartravel, Ltd) confirms receipt of payment via email to the client;
1.2 If the client has any special requirements regarding meals, please contact levarTravel (levartravel, Lda). However, levarTravel (levartravel, Lda) cannot guarantee the existence of those meals or take any responsibility in case our partners or contracted services are unable to satisfy the client's wishes;
1.3 The minimum registration age for a tour with levarTravel (levartravel, Lda) is 18 years old. Travelers between 10 and 17 years old will only be accepted if accompanied by a traveler of legal age, after signing a term of responsibility.

2. Remaining Payment
2.1 Partial Payment: The remaining amount must be paid by the customer to levarTravel (levartravel, Lda) within 60 days of the beginning of the same, being the customer responsible for sending by email to levarTravel (levartravel, Lda) the proof of payment;
2.2 Flexible Payment: The remaining amount must be paid by the client to levarTravel (levartravel, Lda) monthly and in accordance with the dates stipulated at the time of booking. The customer will have a maximum of 5 working days, of the stipulated deadline, to make the monthly payment, being the customer responsible for sending by email to levarTravel (levartravel, Lda) the proof of payment. In case the client does not make the payment within the stipulated period, levarTravel (levartravel, Lda) reserves the right to assume that the client intends to cancel the trip and will apply the cancellation fees according to point 3;
2.3 Full Payment: In case the reservation is made less than 60 days before the trip, the customer must pay the amount of the trip in full (100% of the total amount), and proceed to send the confirmation, being the customer responsible for sending by email to levarTravel (levartravel, Ltd) the proof of payment;
2.4 After receiving the email with proof of payment, levarTravel (levartravel, Ltd) confirms receipt of payment by this same method to the customer;
2.5 Levartravel (levartravel, Ltd) reserves the right to cancel the trip if the customer does not comply with the payment deadlines mentioned above.

3. Cancellation by the Customer
3.1 If the customer wishes to cancel the trip, they must notify levarTravel (levartravel, Lda) via email as soon as possible and wait for a communication from levarTravel (levartravel, Lda) with the receipt of the same;
3.2 If the trip is cancelled up to 60 days before the beginning of the trip, the client will not have any penalty, if it has not yet been confirmed by levarTravel (levartravel, Lda) in writing (via email) and if he/she transfers the reservation to another trip or a later date.
3.3 If the cancellation is made less than 60 days before the trip, the client will lose the value of the reservation (deposit paid), and the remaining will have to be used in another trip with levarTravel (levartravel, Lda), and levarTravel (levartravel, Lda) reserves the right to subtract from this value all the costs already waived if any booking has been made with external entities (transport, accommodation, meals, extra activities, among others);
3.4 If the client has requested additional services from levarTravel (levartravel, Lda) that have been requested by you and have non-recoverable charges, they will also not be refundable;
3.5 In case travel insurance has been underwritten by levarTravel (levartravel, Lda), they will not be refundable, as well as visas requested from Embassies or other entities, they will also not be refundable.
3.6 COVID-19 If the client wishes to cancel the trip due to COVID-19, it is his/her responsibility to contact the insurance company and activate the travel insurance.

4. Changes to the Booking by the Customer
4.1 Flexible Booking If the customer wishes to make a change to their booking before it has been confirmed by levarTravel (levartravel, Lda) in writing (via email), the customer may change the booking to another available trip at no additional cost;
4.2 If the customer wishes to make a change to their booking after it has been confirmed by levarTravel (levartravel, Lda), it will be considered a cancellation and the normal cancellation fees will apply (as per paragraph 3), unless the new booking is of a higher value;
4.3 If the client wishes to make a change to their booking, passing it on to another person, it is possible, but if levarTravel (levartravel, Lda) has already had costs associated with the booking, these will be charged to the client.

5. Experience Details
5.1 levarTravel (levartravel, Ltd) advises the client to pay attention to what is included in the program of the trip. If the client chooses not to enjoy any of the activities, stays, transportation, meals or others, levarTravel (levartravel, Lda) will not have to refund the client;
5.2 LevarTravel (levartravel, Ltd) will not be held responsible if for reasons beyond its control, the spaces to be visited are closed without notice, the transport changes or delays, weather conditions, terrorism, or others make it impossible for the customer to attend and/or use them;
5.3 A levarTravel (levartravel, Ltd) welcomes clients with special needs, asking that you send an email with your needs;
5.4 A levarTravel (levartravel, Ltd) is available to make flight bookings, help in obtaining visas and in the acquisition of travel insurance for the client, without charging service fees. A levarTravel (levartravel, Lda) will not be held responsible for any communication between the client and the entities providing the service, serving only as an intermediary in the acquisition of the service. Any problem that may arise, such as cancellations, changes, among others, will have to be dealt with by the customer directly with the provider, being levarTravel (levartravel, Lda) exempt from any responsibility;
5.5 The levarTravel (levartravel, Ltd) is not responsible for the transportation of luggage of customers. The clients will be responsible for the transportation of their luggage, being able, if there is the possibility, to obtain this service in the place, being responsible for any associated costs;
5.6 levarTravel (levartravel, Ltd) may, at its sole discretion, refuse to book or cancel the booking of any person who cannot or refuses to comply with the Terms and Conditions herein. levarTravel (levartravel, Lda) will not be responsible for any costs incurred in the event that any customer is removed from a trip. Interested parties agree not to hold levarTravel (levartravel, Lda) or its partners liable for any and all actions under the Terms and Conditions;
5.7 levarTravel (levartravel, Lda) will not be responsible for costs and travel up to the start of the program, as well as costs and travel at the end of the program and which are not referenced as included in the travel program. The travel leader will be at the beginning day of the program in the accommodation referred in the travel program waiting for the group members, as well as during the whole program, until the last day. After that moment, the client will be at his own risk, being levarTravel (levartravel, Lda) exempt of any responsibilities;
5.8 levarTravel (levartravel, Lda) will be exempt from any responsibilities in case of exclusion of the client during the trip. The client agrees that the trip leader is sovereign, accepting his authority and decisions, always for the best environment of the group. If the leader considers that the client does not meet the standards and rules stipulated, as well as the good atmosphere among all elements, it is reserved the right to levarTravel (levartravel, Lda) to immediately and permanently exclude the client from the trip;

5.8 levarTravel (levartravel, Lda) will be exempt from any responsibilities in case of exclusion of the client during the trip. The client agrees that the trip leader is sovereign, accepting his authority and decisions, always for the sake of the best environment of the group. If the leader considers that the client does not meet the standards and rules stipulated, as well as the good atmosphere among all elements, it is reserved the right to levarTravel (levartravel, Lda) to immediately and permanently exclude the client from the trip;
5.9 The client agrees with the safety and welfare of the group, so it is strictly forbidden the transport and use of illegal substances, and the leader can exclude the client from the experience if he does not comply with the rules. Any threats to the safety and well being of the group, as well as behavior considered abusive, verbal or physical, may result in the exclusion of the client from the program;
5.10 levarTravel (levartravel, Lda) will not be held responsible for any costs related to the client if they have been excluded by the leader and their booking immediately cancelled by levarTravel (levartravel, Lda), such as return flights, fines or penalties attributed by the government or other entities, transportation, accommodation, among others;
5.11 LevarTravel (levartravel, Ltd) is not responsible for any damage caused by the client during the accommodation, activities, transportation, meals, among others, to the respective entities;
5.12 A levarTravel (levartravel, Ltd) advises the customer to follow all safety standards recommended by the entities providing the service in question, as well as all governmental requirements, health, among others of the country (countries) to which (s) to which the customer will travel, such as their own laws (example the majority Muslim countries), passport validity, mandatory vaccines, among others, not being responsible for any inconveniences and/or problems that the customer may face;
5.13 levarTravel (levartravel, Ltd) reserves the right to photograph and film the client during the experience, as well as have access to all images and videos published by the client regarding the experience, and be used as promotional marketing of levarTravel (levartravel, Ltd) on social platforms or others, without being required by the client to levarTravel (levartravel, Ltd) any special authorization or additional costs;
5.14 The client who wishes to expose a complaint to levarTravel (levartravel, Lda), must do so during the experience to the leader. In case the situation is not solved, the client has the right to make the complaint to levarTravel (levartravel, Lda), in writing and within a maximum of 10 working days after the end of the trip, complaint that will be analyzed by levarTravel (levartravel, Lda) and taken the appropriate actions. After this period, levarTravel (levartravel, Lda) does not accept any claims that are addressed by the customer.  

6. What is not included in the programs
The final price of the trip does not include international flights, other airport and customs taxes, visas, laundry services, transport of a personal nature, local guides not mentioned in the program, telephone calls, drinks, meals not detailed in the itineraries, tips, items of a personal nature, excess baggage, optional excursions and everything not mentioned in the item: Included, in the program of the trip. 

7. Insurance
All levarTravel (levartravel, Lda) trips include a trip insurance with cancellation. You can consult all the conditions and causes of cancellation or interruption of the trip to recover 100% of the amount paid. It includes COVID-19 coverage.

8. Illness or Absenteeism
levarTravel (levartravel, Lda) will not reimburse the client in case of illness or absenteeism. If the client cannot travel due to illness, they must request a medical certificate to be later submitted to their insurance company.

9. Meteorological Conditions
levarTravel (levartravel, Ltd) is not responsible for the weather conditions that occur or may occur before and during the experience. A levarTravel (levartravel, Ltd) does not accept travel cancellations by the client due to weather conditions.

10. Luggage
10.1 levarTravel (levartravel, Ltd) is not responsible for the non-acceptance of luggage (due to size, weight, design, among others) by external entities, whether carriers, hotels, among others;
10.2 levarTravel (levartravel, Ltd) reserves the right to refuse luggage that is too big in their trips, and is not responsible for the payment of excessive weight;
10.3 The traveler has the obligation to complain to the provider of the services at the time of deterioration, destruction or disappearance of the luggage.

11. Assistance
11.1 In case the traveler, for reasons not attributable to him/her, such as health or illness, cannot finish the trip, levarTravel (levartravel, Lda) recommends the immediate activation of the travel insurance;
11.2 levarTravel (levartravel, Ltd) provides assistance to the customer regarding health services, local authorities, consular assistance and communication with the emergency contact provided at the time of booking;
11.3 If the need for customer assistance is due to the customer's negligence or caused deliberately by the customer, levarTravel (levartravel, Lda) may charge a fee according to the costs incurred due to the assistance provided;
11.4 If for exceptional and unavoidable reasons the traveler cannot return, levarTravel (levartravel, Lda) is responsible for ensuring the necessary accommodation costs, for a maximum period of three nights per traveler;
11.5 The limitation of costs provided above does not apply to pregnant women, minors, people with reduced mobility and their companion (s) and people who need specific medical care, provided that levarTravel (levartravel, Ltd) has been previously advised at the time of booking.

12. Insolvency
In case of insolvency of levartravel (levartravel, Ltd), the customer may resort to the Guarantee Fund for Travel and Tourism, and for this purpose should appeal to Turismo de Portugal I.P., the entity responsible for the respective activation.